1.1 We are “Chong Lap (H.K.) Co., Ltd., a wholly owned subsidiary of Chong Lap Asia-Pacific Health Care Limited (collectively “we”, the “Company” or CLHK) and we own and operate the site. Our site facilitates a convenient way to shop online round-the-clock over the Internet, including by using our applications.
1.2 By using our site you agree to be bound by the following terms and conditions. Please read them carefully.
1.3 We reserve the right to make changes to these terms and conditions from time to time without providing any prior notification. The amended terms and conditions are effective from the date they are published on our site. Your continued access and use of our site and our services shall represent your unconditional acceptance of the latest version of the terms and conditions.
2.1 You are required to register with us when you use the services or place an order. By registering you are making a statement, upon which we are entitled to rely, that you are aged 18 years or above and capable of forming a legally binding contract.
2.2 In consideration of your use of our services, you agree to:
2.2.1 provide true, accurate, current and complete information about yourself when filling out our registration form; and
2.2.2 maintain and promptly update your registration information to keep it true, accurate, current and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration.
3.1 When you place an order you are making an offer to buy from the supplier the merchandise you have specified at the price stated for those merchandise.
3.2 We will acknowledge your order to confirm that we have received your order by email. The confirmation will provide:
3.2.1 details of what you have ordered,
3.2.2 details of the price charged,
3.2.3 information about the progress of your order, and
3.2.4 estimated dispatch and delivery information.
This communication will be our acceptance of your order. You may track your order status online.
3.3 The availability of the products is as shown online and will be updated regularly by the company. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.
3.4 We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:
3.4.1 no sufficient stock to deliver the merchandise you have ordered;
3.4.2 no delivery can be arranged for your area; or
3.4.3 one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
3.5 If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.
Price and Payment
4.1 If the order is cancelled by us, if you have already made any payment, we will make a refund on any sum deducted by us from your credit card or pay pal. You agree and accept that we will not be obliged to offer any compensation for disappointment suffered.
4.2 We only accept credit card payments made by Visa and MasterCard and or pay pal. When you place an order you authorise us to debit the credit card you specify on your order for the amount of the order at the time we send our acceptance of your order.
4.3 We use third party payment service to process online transactions. When you place an order, you agree and accept that your credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
5.1 We shall commission “SF Express” to make the deliveries in the specified areas of Hong Kong from Monday to Saturday except public holidays and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics centre and under no circumstances will we accept cancellation of order or refund.
5.2 We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order without any refund or compensation to you in the event of your failure to accept delivery for whatever reasons.
5.3 Unless otherwise specified, we will use all reasonable commercial endeavors to make delivery within 48 hours after your order is accepted.
5.4 Once when the order has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
5.5 Unless otherwise specified, delivery charge will be imposed on each delivery for every order at the rate of HK$60.
You are welcome for self pick up at our company and no delivery charge would be levied.
We reserve the right to amend the free delivery threshold at any time and from time to time.
Returns or Exchanges
6.1 Unless otherwise specified, no return or exchange of products will be accepted. Please read the returns or exchanges policy as specified by the supplier carefully before you place an order.
6.2 It is however, merchandise may be returned or exchanged within seven (7) days of receipt if the merchandise you ordered are faulty, defective or damaged (with no fault on your part), or the merchandise are not what you ordered, or the delivery is of an incorrect quantity, provided that:
6.2.1 the returns or exchanges policy applies;
6.2.2 the merchandise are unused and in the condition originally sold together with all parts and accessories which are provided with the merchandise including manuals, certificates, labels, tags, bags, and boxes;
6.2.3 the packaging of the merchandise must be in the condition in which it was delivered to you; and
6.2.4 a request for return or exchange is sent to our customer service representative via email or whatsapp .
6.3 No cash refund will be offered
6.4 You agree and accept that merchandise is acceptable for exchange subject to stocks availability.
6.5 You agree and accept that it will be at our sole discretion whether the merchandise is accepted for return or exchange.
Disclaimer of Warranties and Limitation of Liability
7.1 We do not represent or warrant that access to our site (including using our applications or software), or any part of it, will be uninterrupted, reliable or fault-free.
7.2 You agree that no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
7.4 These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.